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BNY is seeking a Production Services Support Engineer to handle day-to-day support activities for applications and overnight batches, troubleshoot incidents, and provide technical and functional support to internal and external clients.

Requirements

• Previous production support experience is a must ideally within Finance or Banking will be added advantage.
• Good experience with Windows and other operating systems such as Unix.
• PL/SQL experience is required.
• Experience working with helpdesk ticketing – Service Now.
• Well versed on ITIL process.
• Experience with monitoring tools like Moogsoft and logging tools such as Splunk.
• Knowledge of Automation tools such as CICD Pipeline and any Jobs Scheduling tools.

Responsibilities

• Ability to handle day-to-day support activities for applications and overnight batches.
• Responsible for providing technical and functional support to internal and external clients.
• Trouble shooting skills for resolve incidents and problems.
• Provision of a rapid response to customer incidents/requests where appropriate.
• Participation in root cause analysis efforts and trends, assist in building
• Maintenance of Issues logs, knowledge base articles and documentation.
• Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.

Other

• 4 days in office required.
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
• Good interpersonal and communication skills.
• Knowledge, Understanding and experience around documentation in Confluence or SharePoint.
• Previous or current development experience using
• Microsoft .Net (C (preferable) or VB.Net)
• Web Development (Microsoft ASP.Net, MVC, Microsoft .Net Core)
• Angular
• Desktop applications (C, VB.Net, VB6 etc)
• 3 Tier architecture
• Multi-threading
• Windows Services
• Job scheduling such as ESP/Tivoli job scheduling products.
• SQL (stored procedures, functions etc.)
• Highly motivated with the ability to work independently and in a team environment.
• Well-organized with the ability to multi-task and prioritize with minimal supervision.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to understand and communicate concepts quickly, succinctly, and accurately.
• Demonstrated aptitude for mastering new software applications.
• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.