Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.
Requirements
- General computer and typing skills
- Ability to prioritize, Organize and multitask.
Responsibilities
- Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
- Work closely with other departments to ensure a positive customer experience
- Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
- Help explain contract details
- Manage existing customer relationships that give our customers peace of mind and worry-free driving
- Process payments and set up payment arrangements to resolve customer accounts
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Other
- Must be a US Resident and eligible to work legally in the US to be considered
- Excellent customer service, communication, and listening skills
- Can work in a fast-paced environment, under pressure, and with other employees
- Passion for customer service and quality work
- Must be focused and reliable
- High School diploma or GED required.
- Bilingual (Spanish/English) is a plus.
