Broadcom is looking to solve complex technical problems for key customers using their VMC on AWS product suite, aiming to provide best-in-class cloud operations on VMware Cloud Foundation.
Requirements
- Have strong network troubleshooting skills in complex distributed environments including Firewalls and Network Security Products.
- Have working knowledge in a cloud ecosystem like AWS, Azure, or GCP.
- Have working knowledge of the VCF stack with a focus on ESXi, vCenter, vSAN, and NSX.
- Always be looking to strengthen your technical skills in the areas of networking, storage, Operating Systems Knowledge (Windows, Linux, UNIX), virtualization, and cloud computing.
Responsibilities
- Work independently to resolve customer, TSE, and SRE issues, supporting the management team in overall development of the team.
- Have strong network troubleshooting skills in complex distributed environments including Firewalls and Network Security Products.
- Have working knowledge in a cloud ecosystem like AWS, Azure, or GCP.
- Have working knowledge of the VCF stack with a focus on ESXi, vCenter, vSAN, and NSX.
- Always be looking to strengthen your technical skills in the areas of networking, storage, Operating Systems Knowledge (Windows, Linux, UNIX), virtualization, and cloud computing.
- Resolve complex queries while providing world class support to our customers. Including supporting TSEs with their challenges.
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
Other
- First steps in this role will be to upskill on Global Support processes and the VMC on AWS products, to understand how the technology works, and how both our customers and peers use it.
- Once achieved, you will support our frontline engineers, SRE team, management and global operations, while facilitating escalations for highly complex and sensitive situations.
- As a staff engineer you will have input into R&D, engineering, and product development, advocating for how our customers are using the Broadcom Suite and supporting our field teams on customer engagements and escalations.
- Throughout this time, and your career at Broadcom, you will be able to develop through training, learning tools, research time and training days.
- Key strengths for this role would be self-motivated, keen to learn, strong customer service and excellent technical problem-solving skills, someone who embraces challenges, and enjoys supporting colleagues.
