The Plymouth Rock Company is looking to enhance its understanding of customer feedback and behavior through advanced data analytics, specifically focusing on voice and text data. The goal is to source, manage, structure, and analyze large datasets to derive actionable insights, identify trends, and improve customer experience.
Requirements
- AWS expertise Experience with tools like Lamda, Sagemaker and notebook jobs.
- Expert-level proficiency in Power Bi or Tableau (data modeling, DAX, Power Query, Power BI Service).
- Strong understanding of data warehousing concepts and integration techniques.
- Experience managing large, complex datasets from multiple sources.
Responsibilities
- Build complex data models that transform raw information into actionable business insights.
- Web scraping, analysis, and automation of unstructured data flows.
- Create intuitive dashboards and reports that simplify data comprehension across all organizational levels.
- Troubleshoot and resolve data-related issues proactively.
- Subject Matter expert in extracting data from VOC/CX systems such as Voice Analytics and Automated Quality Management and Datawarehouse to illustrate easily digestible trends and results of actions.
- Implement enhancements to VA categories and Automated Quality Assurance Form Designer to uncover and promote insights.
- Conduct thorough exploratory data analysis to ensure quality and consistency.
Other
- 5+ years of relevant experience.
- Collaborate with teams to identify and bridge gaps in voice of the customer offerings.
- Maintain a state of constant communication and collaboration.
- Participate in a company-wide customer success motion through content, and data to and from stakeholder organizations.
- Support the development a customer lifecycle model that ensures value realization and has a measurable impact on customer outcomes.
