Wells Fargo is seeking to migrate to a new cloud-based AI voice virtual agent solution and build the conversational experience for the new Wells Fargo Voice Self-Service platform using the latest AI techniques.
Requirements
4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
Proven use cases that include the creation of self-service voice flows including complex product and customer needs
Experience working with Dialogflow CX
Experience in building new solutions or transforming existing contact centers to new technologies
Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment
Responsibilities
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Other
Job is a hybrid working environment that would require working in the office 3 days in a week
Up to 10% of travel required
This position is not eligible for Visa sponsorship
4+ years of experience
Ability to work in a fast-paced, complex environment
