Humana is looking to modernize its digital ecosystem, elevate the member and provider experience, and unlock new value through innovation within its Insurance segment.
Requirements
- Experience with emerging technologies such as AI, cloud platforms, automation, and customer data platforms
- Proven track record of leading digital modernization in regulated or complex industries
- Agile or SAFe certification or equivalent experience in agile product and delivery environments
- Experience leading transformation efforts in payer, provider, or digital health organizations
- Familiarity with value-based care models, digital front door strategies, and virtual health innovation
Responsibilities
- Influence platform roadmaps by establishing the critical business priorities for which consolidation of fragmented systems, 3rd party integrations and modernizing legacy systems and architecture, including cloud migration, data interoperability, API frameworks, and secure infrastructure are needed.
- Partner with Design, Business Partners, Marketing and IT teams to deliver frictionless, personalized digital journeys from enrollment through continuous re-engagement.
- Evaluate and implement AI, automation, machine learning, and other innovations to improve efficiency, decision support, and personalization.
- Mobilize dedicated fixed capacity cross-functional teams using agile and lean principles to accelerate speed to market and drive rapid test and learn.
- Enable standardization of the Product Development Lifecycle.
- Collaborate with analytics teams to improve real-time data visibility, predictive capabilities, and personalization across the member lifecycle.
- Establish frameworks to manage digital investments, cybersecurity, compliance, and third-party partnerships effectively.
Other
- Bachelor’s degree in business, Technology, Healthcare Administration, or related field
- 15+ years of progressive experience in digital product management, transformation, or technology leadership
- 5+ years in an executive role overseeing enterprise-wide change
- Strong influencing skills and ability to drive alignment across a matrixed organization
- Master’s degree in business administration, Health Administration, or related field
