PG Forsta is looking to modernize and rationalize a fragmented application ecosystem into a unified, scalable platform by consolidating core systems including Salesforce, Workday, CPQ, help desk tools, and other key applications to enable better cross-functional alignment, data governance, and enterprise-wide process efficiency.
Requirements
- Proven experience leading enterprise SaaS application strategy, design, and implementation at scale, ideally within a global, multi-entity organization.
- Deep hands-on experience managing business-critical platforms, including Workday, Salesforce (including CPQ), and supporting tools such as Jira, ServiceNow, or Zendesk.
- Demonstrated success consolidating systems post-acquisition and building unified, scalable infrastructure across diverse operating units.
- Familiarity with Agile delivery methodologies, business analysis, stakeholder alignment, and long-term platform strategy.
- Proficient in data governance, compliance standards, and security best practices across enterprise applications.
- Experience in standing up and leading global application support functions and implementing scalable help desk infrastructure.
Responsibilities
- Lead strategy, implementation, and support of enterprise systems, including Workday, Salesforce (CPQ, CRM, Support), Jira, Wrike, ServiceNow, and Zendesk.
- Own and optimize key platforms (Workday, Salesforce), driving configuration, roadmap, and stakeholder alignment.
- Consolidate systems post-acquisition (e.g., unify Salesforce instances, migrate NetSuite/ADP into Workday) to standardize processes and improve usability.
- Enforce data governance, system security, audit compliance, and continuity planning.
- Establish a scalable global support model, expanding helpdesk and self-service capabilities with a follow-the-sun approach.
- Partner with functional leaders to align systems to business needs and ensure cohesive enterprise architecture.
- Maintain a systems roadmap and assess future opportunities in AI and automation (e.g., Salesforce Einstein, GenAI).
Other
- Build and manage a global enterprise applications team across business analysis, integrations, governance, and support.
- Drive change management using Agile methods, ensuring adoption through training and clear communication.
- Strong track record of driving change management across people, process, and technology within high-growth, complex environments; private equity experience is a plus.
