Upwork Inc. needs to define how it uses data, insights, and economics to accelerate growth and shape the company's strategy, particularly in understanding and leveraging AI's impact on the future of work.
Requirements
- Proven success leading large-scale analytics, insights, data science, or pricing functions in a technology or marketplace organization.
- Deep understanding of applied economics, pricing, and marketplace dynamics, with a record of turning insights into measurable business outcomes.
- Demonstrated ability to connect analytics, research, and AI to strategy, influencing decisions that drive growth and customer impact.
- Expertise in experimental design, econometrics, and research methodologies for pricing, product, and customer optimization.
Responsibilities
- Define and execute an enterprise-wide analytics, insights, and pricing strategy aligned with Upwork’s mission, financial goals, and AI roadmap.
- Lead a central analytics organization that delivers applied insights across Product, Marketing, and AI.
- Elevate modeling and quantitative capabilities to drive predictive, causal, and economic insights.
- Strengthen and scale the existing pricing function through optimization, automation, and experimentation.
- Partner with Data Engineering and AI teams to modernize infrastructure, automate reporting, and democratize analytics.
- Oversee marketplace and customer analytics to understand trends in Human+AI collaboration and workforce transformation.
- Drive integration of new technologies and analytical methods to expand self-service capabilities and accelerate decision-making.
Other
- Translate complex analytics into clear, actionable narratives for executives and external audiences.
- Foster a culture of curiosity, rigor, and insight-driven decision-making across the company.
- Exceptional communication and storytelling skills—able to turn complex data and insights into clear, strategic narratives for senior leaders.
- Experience building and leading diverse, high-performing teams across analytics, insights, and research disciplines.
- The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
