PacificSource is looking to transition from a traditional functional structure to a product delivery approach, shifting from solution building to solution delivery and integration, to guide the IT organization through this transition and deliver technology solutions that directly impact core business operations, member experience, provider engagement, clinical operations, and digital business capabilities.
Requirements
- Experience managing digital product management, cloud platforms, AI, software engineering, enablement, and enterprise architecture.
- Proven ability to deliver secure, scalable platforms in regulated environments (healthcare preferred), and lead major transformations like cloud adoption, DevSecOps, and API-first architectures.
- Strategic systems thinker with strong analytical and problem-solving skills.
- Strong understanding of regulatory requirements and industry best practices.
- Ability to thrive in ambiguous, transformative and evolving environments.
Responsibilities
- Overseeing the design, development, and lifecycle management of digital applications, and services.
- Lead digital product lifecycle management from concept to launch, ensuring effective prioritization, stakeholder engagement, and adoption.
- Ensure delivery excellence through agile methodologies, DevSecOps practices, and continuous integration/deployment.
- Drive member-centric design, usability, and accessibility into all digital product efforts.
- Partner with Infrastructure, IT platforms, data, and security teams to ensure technology alignment, secure-by-design implementation, and scalability.
- Establish performance metrics for digital solutions, including uptime, engagement, ROI, and user satisfaction.
- Champion innovation, experimentation, and rapid prototyping to test new ideas and respond to evolving market needs.
Other
- Deliver strategic and operational leadership in digital product and service delivery spanning member, provider, clinical, and business domains.
- Collaborate with business and clinical leaders to define digital roadmaps that improve cost, quality and value.
- Organize customer centric teams focused on optimizing product teams
- Partner with the Chief Information Security Officer to ensure platforms are compliant and secure.
- Align platform investments with the business strategy, collaborating with IT business partners, enterprise architecture, and Enterprise PMO to drive value and avoid redundancy.
