Komatsu is seeking a VP of Product Support to lead parts and service operations across the east and west company-owned distribution regions, ensuring profitable revenue growth while maintaining high levels of customer and employee satisfaction.
Requirements
- Knowledge of Komatsu products and distribution product support management for the construction utility, rental, and mining industries.
- Understanding of distributor business operations and customer requirements, including accounting, credit, product support, warehousing, rebuild facility operations, IT, and sales functions.
- Strong organizational, leadership and management skills.
- Strong verbal and written communication skills including computer skills.
- Extensive knowledge of computer software and its utilization potential, particularly essential dealer-based products, and enterprise platforms.
Responsibilities
- Develop annual business plans, budgets, and activity plans to achieve financial performance targets.
- Measure and monitor all regional service department metrics including billable hours, revisits, warranty recovery, service truck mileage recovery, shop supply recovery, operating profit, gross margins, and sales volumes.
- Create, maintain, administer, and manage appropriate policies and procedures to achieve a high level of safety and operational compliance.
- Measure and monitor all regional parts department metrics including inventory turn ratios, stock levels, fill ratios, margin, part returns and purchasing.
- Measure and monitor product support sales functions to ensure revenue growth, market targets, and margins are achieved.
- Develop and manage employee development plans for product support staff to increase product knowledge and understanding of operational procedures.
- Oversee and administer dispute resolution between regional managers, customers, and suppliers/vendors promoting swift resolutions.
Other
- Bachelor level degree and/or 15 years in industry experience.
- Work with Human Resources to develop a comprehensive Technician recruiting and retention plan.
- Work with management and Human Resources to negotiate new labor agreements and resolve any grievances with local trade union work forces.
- Work with product support operations staff and OEM partners to develop marketing programs to drive incremental product support revenue.
- Perform additional duties as requested by management.
