Clio is looking to solve the challenge of creating a unified, "all-in-one" experience across its expanding portfolio of products by improving the multi-product experience and, in turn, NPS.
Requirements
Experience in product design leadership at a high-tech or SaaS software company with a strong portfolio showcasing successful product launches and multi-product experience.
Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll up your sleeves.
Proven success unifying disparate product experiences into a single, cohesive user journey, especially in an environment of rapid growth or post-acquisition integration.
Experience developing and scaling a comprehensive design system across a multi-product SaaS portfolio to drive consistency, efficiency, and a unified brand identity.
Highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards.
Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on the design vision.
Proven ability to assess, mentor, and elevate an existing design organization. You energize teams, instill a culture of direct accountability from managers to individual contributors.
Responsibilities
Provide visionary leadership to the product design and research team. Your primary objective is to drive the creation of a cohesive, multi-product experience that delights our users.
Hold the design team, including managers, accountable for delivering measurable improvements. This includes fostering a culture of high energy, active collaboration, and ownership, moving away from disengaged, "screen-off" postures. You will ensure designers are actively talking to customers.
Revolutionize the relationship between design and engineering. You will lead the charge in breaking down silos and ensuring design is a proactive, collaborative partner, not a team that waits for product management to throw specifications "over the fence."
Develop and execute a design strategy that directly addresses the challenge of creating a unified experience across multiple products. You will be instrumental in leveraging design to solve real business problems.
Lead and mentor an existing team of 40+ designers and managers. You are not a "kingdom-builder" focused on new hires and processes. Your role is to assess the current team, ensure the right people are in the right roles, and empower them to deliver excellence.
Dive deep into our products. We expect you to understand the intricacies of our offerings and speak with customers regularly to ensure we are solving their most pressing problems.
Other
Reporting directly to the Chief Product Officer, you will be a key member of the senior leadership team.
We need a high-energy, deeply engaged leader who will immerse themselves in our products and our customers' worlds.
We are looking for a pragmatic problem-solver who sees design as a critical tool to make our products work better for the people who use them every day.
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy, with an encouraged 20 days off per year.
