At WelbeHealth, the business problem is to lead the prioritization and effectuation of transformative improvements in the experience that participants, team members, and meaningful stakeholders have when interacting with the company, in alignment with the company’s strategic and operational goals.
Requirements
- Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
- Experience with business case process design and ownership
- Experience collaborating on story creation and requirements elaboration in an Agile software development environment
- Experience collaborating on design of front-line clinician workflows (operational and technical) involving lean operations and clinical informatics best practices
- Product design leadership experience in healthcare services
- Experience driving innovation to advance strategic and operational goals across operational, clinical, and technical domains
- Clinical background strongly preferred
Responsibilities
- Serve as the lead and most fact-based voice on how participants, team members, and meaningful stakeholders experience the WelbeHealth product, as well as report on what’s going well, identify key areas for improvement, and map these insights against highest priority strategic and operational goals
- Own the process for prioritizing areas for transformational product improvement, ensuring strong alignment among leadership
- Design and own the product transformation business case process to ensure that highest priority initiatives are selected with clear KPI deliverables, budgets, resource allocation, and timelines
- Act as the lead designer of transformation initiatives, owning the conceptual stages of design and participating in the more detailed and technical phases within a highly matrixed environment
- Maintain programmatic ownership and status reporting of transformation initiatives through implementation and beyond, while collaborating with other reporting lines accountable for technical product management, project management, implementation, training, measurement, etc.
- Own the assessment of impact following launch, providing clear reporting back to relevant stakeholders on the degree of success relative to the approved business case
- Function as the WelbeHealth Product 'Chief Communications Officer,' maintaining always ready and concise communication regarding product priorities, roadmaps, and risks/mitigations suitable for the board, executive team, all hands meetings, and approved external audiences
Other
- Bachelor’s degree required, graduate degree in related field preferred
- Ten (10) years of progressive leadership in product transformation in healthcare services
- Must be vaccinated against COVID-19 or provide a vaccine declination form prior to employment
- 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- 401K savings + match
