At Spectrum, the business problem is to keep nearly 32 million customers connected across the 41-state footprint by offering a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice, and to simplify and enhance the customer experience.
Requirements
- Knowledge of software testing methods, software deployment methods, and software server systems (Virtual and physical)
- Knowledge of process and program management in a broadband business
- Demonstration of agile approach to all tasks and timelines
- Strong program management skills demonstrated through effective implementation and use of team approach, systems agile development methodology and processes, business strategies and planning
- Experience with cloud and virtual technologies
- Experience with software development, configuration and data enablement processes
- Experience with CPE firmware, back-end systems, and client applications
Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Ensure the highest quality software products are provided to our customers through effective 24/7 multi-location development and QA testing.
- Stay abreast of trends in the area of Agile, Cloud, Embedded and Virtual operations technologies and systems.
- Oversee the recommendations and teams for defect/remedy and outage triage methods for products, services and applications thru software solutions and product enhancements.
- Ensure that software delivery systems in cloud, embedded or virtual environments are aligned with operational and system company objectives.
- Provide support to the Network Operations organizations to ensure proper handoff of software and system design to practical deployment in Charter's infrastructure.
- Assist in the implementation of technical and engineering QA/Test/OPS performance standards to meet or exceed product performance and expectations.
Other
- 12 + years of industry experience in broadband, software, or service providers
- Bachelor's Degree
- Ability to read, write speak and understand English
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong ethical behavior combined with unmatched passion, commitment and drive for quality excellence
