Synchrony's Payment Hub needs a Product Owner to bridge the gap between strategic vision and tactical execution, developing and maintaining product roadmaps and managing dependencies to deliver on stakeholder needs.
Requirements
- Experience supporting the development of payment products and services, preferably in relation to a centralized payments function
- Familiarity with multiple payment methods (i.e., ACH, wire, instant payments, etc.) and their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.)
- Knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations).
- Advanced problem-solving skills with the ability to synthesize disparate and/or complicated requirements into innovative solutions and cohesive product features within a virtual environment.
Responsibilities
- Support development of the roadmap for the Payment Hub’s products and services by applying cross-functional, systems-based thinking to identify, understand and manage the complexities and interdependencies within the product ecosystem.
- Develop, maintain, and prioritize the product backlog, ensuring that it reflects the product vision, key milestones, stakeholder needs, and system dependencies.
- Oversee the development of the product; be a key player throughout each ceremony. Accessible to clarify product requirements and ensure delivery against expectations.
- Write and prioritize user stories with a clear understanding of stakeholder perspectives.
- Oversee testing process by signing off on QA scripts and on QA testing, leading UAT (writing and/or securing test scripts, storing documentation) and obtaining stakeholder sign offs.
- Oversee the release process, ensuring deployments are planned and executed smoothly in alignment with business goals and partnering with tech leads to transition to run.
- Lead Post-Prod Validation (writing and/or securing post-prod validation scripts and signoff).
Other
- Bachelor's degree OR in lieu of degree; high school diploma/GED and 8+ years of project management or agile development experience within financial services, fintech, or commercial banking.
- 5+ years of project management or agile development experience within financial services, fintech, or commercial banking.
- Exceptional communication, negotiation, and stakeholder management skills.
- Proactive, with a high degree of self-initiation
- Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
