Concentrix is looking for a Developer Support Specialist to help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. The role involves supporting developers and internal partners with their ticket inquiries and resolving non-standard and/or escalated issues.
Requirements
- Ability to work with and wear VR equipment daily and for extended periods of time if needed
- Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Extensive personal or professional experience with video gaming and social media platforms required
- Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems required
- 1 to 3 years of employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred
Responsibilities
- Escalate non-standard submissions
- Report on trends and advocate for platform level solutions
- Communicate with developers and internal partners about their ticket inquiries
- Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
- Maintain in-depth knowledge of client products and/or services
Other
- Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
- Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
- Meticulous attention to detail
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently and collaboratively
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Must reside in the United States and have a valid U.S. address for residence
- 18 Years of age or older with a completed High School Diploma or GED required
- Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required
- Employment for this position is onsite in office at 300 W 6th St, Austin, TX 78701
