The company is looking to solve warranty data analysis and quality issues to improve product and process quality.
Requirements
- Solid knowledge and experience working with Microsoft’s Word, Excel, PowerPoint and Access software.
- Experience with Cognos BI software
- Ability to analyze and interpret large datasets
- Experience with data visualization tools
- Knowledge of database management systems
- Experience with data mining and analytics
- Familiarity with programming languages such as SQL or Python
Responsibilities
- Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues.
- Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed.
- Prepares monthly reporting on current warranty spend and on trending warranty/quality issues.
- Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC.
- Uses Cognos BI software to query product registration and warranty claim information.
- Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
- Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction.
Other
- Bachelor's degree (BA/BS) or equivalent from four-year college is required
- Minimum three years related experience and/or training in an analytics/audit role; or equivalent combination of education and experience
- Exhibits excellent oral and written communication skills
- Demonstrates the ability to successfully prioritize and organize multiple, competing tasks
- Extremely detail and deadline oriented
