IBM Watson AIOps platform applies artificial intelligence (AI) and machine learning to automate and improve IT operations by identifying and resolving issues within IT systems, helping to reduce downtime and improve service levels.
Requirements
- Basic skills in: Docker, Linux, Kubernetes, Network Protocols, Network Topology/Architecture, DNS & IP addressing, Firewall/Port Management, Cloud Networking, Monitoring/Observability Concepts, and Python.
- Familiarity with Watson AIOps is plus.
- Candidates should demonstrate an ability to understand AI-driven observability tools, incident correlation, root cause analysis, and intelligent insights.
Responsibilities
- provide high quality remote technical software, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME).
- Problem Determination/Problem Source Identification (PD/PSI) experience.
- communicate action plans to the Client or IBM representative as appropriate.
- work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking, Content Development. and other Technical Support processes.
Other
- currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
- The candidate must possess strong intrapersonal skills that foster collaboration and relationship-building, especially within agile and fast-paced environments.
- Excellent written and verbal communication skills are essential.
- High School Diploma/GED
- Bachelor's Degree
