Truist Financial Corporation is looking to solve the problem of providing trade facilitation services to internal and external clients in a call center environment, handling inbound call flow, and providing order entry and trade facilitation services in general securities.
Requirements
- FINRA Series 7 and 63.
- Strong computer skills particularly with Microsoft Excel, Access & Word and additional 3rd party applications.
- Background and understanding in order processing of equities, options, UITs & mutual funds.
- Ability to operate in fast-paced inbound call center environment.
- Excellent analytical, problem-solving, organizational and written and verbal communication skills.
- Prior experience with specialized services including 10b-1 plans, restricted stock, and employee stock option exercises
- Prior experience in a call center environment
Responsibilities
- Handle inbound call flow within a call center.
- Provide order entry and trade facilitation services in general securities.
- Liaison with the clearing firm's capital markets desk to coordinate block trades and other trades requiring special handling.
- Provide quotes and general market information.
- Provide basic account services to self-directed clients.
- Provide and coordinate specialized services including new issue equity offerings, 10b5-1 plans, restricted stock sales, and employee stock option exercises.
- Perform review and release of trades entered through electronic order channels to support the firm's risk management system.
Other
- Bachelor's degree in finance, accounting or economics, or equivalent education and related training.
- One (1) year of related order handling experience.
- Strong client contact skills, attention to detail and accuracy, ability to multi-task effectively.
- Ability to work in a team environment and collaborate with others.
- Must be able to work in a fast-paced environment and meet deadlines.
