The Workflow Design Studio is looking to drive innovation by reimagining customer experiences, and this role aims to find the intersection of human needs and business impact to co-create innovative solutions to key business challenges.
Requirements
- 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
- Experience in conceptualization, design strategy, UX, and art direction of prototypes
- Understanding native mobile, web application, and responsive web design experience
- Command of design basics: readability, iconography, color, and spatial relationships
- Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma
- Strong storytelling and communication design skills
- Hands on experience with mobile, web application, and responsive web UX/UI design
Responsibilities
- Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams
- Lead research activities and synthesis with the team to understand the current state
- Co-create future state solutions with customers and colleagues
- Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
- Articulate and logically communicate concepts with technical and non-technical audiences.
- Design impactful ways of relating ideas and concepts to executive audiences
- Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams
Other
- Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes.
- An endless supply of passion and curiosity
- Expected Travel: 25%
- An inspiring portfolio of insightful experiences
- Any publicly available projects
