Lilly is looking to optimize its diverse support offerings and device ecosystem by extracting actionable insights from various data sources to enhance employee productivity, streamline operations, and improve user experiences.
Requirements
- Proficiency in analytics tools such as Tableau, Power BI, and data processing platforms, alongside familiarity with endpoint technologies like Nexthink, Microsoft Intune, JAMF Pro, Citrix Endpoint Management, and cellular solutions.
- Solid understanding of data modeling, AI techniques, and security analytics.
- 5+ years of experience in data analytics, solution architecture, or endpoint management, with proven expertise in deriving insights from multi-platform environments (Windows, macOS, iOS, Citrix).
- Certifications such as Microsoft Certified: Azure Data Scientist Associate, Tableau Desktop Specialist, or relevant endpoint analytics certifications are highly desirable.
- Experience in deriving insights from multi-platform environments (Windows, macOS, iOS, Citrix).
Responsibilities
- Architect analytics solutions that integrate ticket data, interaction data, endpoint data from platforms like Microsoft Intune, Absolute, and Nexthink for Windows, JAMF for macOS and iOS, Citrix Virtual Apps/Desktops for virtual environments, and cellular management tools to derive cross-platform insights and scalability recommendations.
- Analyze data to find opportunities for improving employee usability, remote access efficiency, and integration effectiveness within Lilly’s support ecosystem and IT infrastructure.
- Develop predictive models and AI-driven analyses using endpoint data (e.g., telemetry, usage logs) to uncover trends, optimize device performance, and enhance user productivity, such as proactive issue detection or personalized configurations.
- Strategize data aggregation and transformation to deliver actionable insights that align with business objectives, focusing on improving employee experience without altering core infrastructure.
- Develop analytics models to monitor security metrics, compliance alignment, and risk factors from endpoint data, incorporating insights on zero-trust principles, encryption status, patch levels, and vulnerabilities.
- Generate reports and insights on data protection, access patterns, and threat responses to support security teams in maintaining robust controls across all endpoint devices.
- Lead the creation of dynamic dashboards using tools like Tableau or Power BI to provide real-time insights on endpoint health, compliance, and user metrics, enabling IT teams and leaders to make informed decisions.
Other
- Demonstrated passion for improving employee experiences through data insights, with excellent communication, analytical, and leadership skills.
- Ability to thrive in a collaborative, fast-paced environment focused on innovation and user-centric design.
- Partner with cross-functional teams, including IT, security, operations, employee experience groups, and executive leadership, to gather requirements and translate them into innovative analytics solutions that prioritize user satisfaction.
- Deliver strategic presentations and blueprints, iterating based on feedback to continuously enhance endpoint insights and employee experiences.
- Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
