Apple is seeking to enhance customer experience and sales of its channel partners through the roll-out of a new generation of AI/ML tools.
Requirements
- Familiarity with chatbot technology
- Experience designing and bringing programs to market from critical thinking to requirements, cross-functional engagement, sell-in and execution
- Program management experience focused on solutions that leverage AI/ML technology (preferred)
Responsibilities
- Manage multiple program-specific work streams critical to success and lead end-to-end deployment plans for Channel Next Generation AI/ML Programs
- Work cross functionally to deliver all vital program sell-ins with the geos and partners
- Lead select geo and partner related aspects of the Next Generation AI/ML Programs
- Manage all geo-facing operations associated with deployment and adoption of the program
- Partner closely with Consumer Sales Enablement team on the staff training and communications plan
- Ensure leadership, as well as key partners, have consistent access to and understanding of progress, roadblocks, and reporting against key achievements and goals
Other
- Typically requires a minimum of 5 years of experience leading end-to-end projects related to retail staffing, training, engagement, and/or digital solutions programs
- Ability to identify roadblocks early and drive creative solutions to keep programs on track
- Mastery in partner engagement and communications across leadership and partner teams
- Experience in different modalities of training/engagement content delivery, including virtual, in-person and digital
- Solid track record meeting deadlines in a fast-paced environment
- Bachelor’s Degree required
- Master’s degree preferred
- 3+ years of experience working in a geo highly preferred
