Qualtrics needs to enhance the integrity, security, and efficiency of its financial systems, specifically Zuora Billing & Subscription Management & Revenue Recognition, to align with strategic organizational objectives and support business growth.
Requirements
- 5+ years of relevant experience in finance systems development and administration, with significant expertise in Zuora Billing & Subscription Management & Revenue Recognition.
- Proven experience with Zuora configurations and custom development, including product catalog, subscriptions, billing rules, payment gateways, and revenue recognition.
- Experience with integrations between Zuora and ERP systems (e.g., NetSuite) preferred.
- Strong troubleshooting and development skills and the ability to make sound decisions in uncertain and time-sensitive circumstances.
- Leveraging APIs and other development tools.
Responsibilities
- Serve as a subject matter expert in Zuora Billing & Subscription Management, providing advanced technical expertise, and administering & governing the platform.
- Design and develop custom solutions and integrations to enhance Zuora's capabilities and meet business needs, leveraging APIs and other development tools.
- Lead end-user support initiatives, advanced troubleshooting, configuration, user provisioning, and role-based access management within Zuora.
- Automate finance-related workflows, specifically those involving subscription lifecycle management, billing, invoicing, and revenue recognition within Zuora, optimizing productivity and compliance through innovative processes.
- Document and maintain comprehensive procedures, policies, and system configurations for Zuora and its integrations.
- Maintain a global perspective, fostering connections across different departments (e.g., Finance, Sales Operations, Enterprise Systems, Go-To-Market Systems) to achieve business results and enhance overall system effectiveness.
Other
- Builder: Demonstrating resilience and decision-making skills by navigating complex and ambiguous situations, seeking guidance, and thoroughly documenting solutions.
- Pacesetter: Displaying decisiveness and focus by independently identifying opportunities for efficiency and optimization across functions, demonstrating strong self-motivation and initiative.
- Finisher: Owning and executing impactful projects from inception to completion, aligning with stakeholders along the way to ensure effective and timely implementation.
- Being an effective critical thinker, problem solver, and troubleshooter, especially in a dynamic subscription billing environment.
- Fostering cross-team connections and understanding complex business needs to contribute to strategic initiatives and system roadmaps for Zuora and integrated platforms.
- Professional fluency in English.
- A commitment to continuous learning and adapting in a rapidly evolving technological and regulatory landscape.
